Return Policy — Chitral Hive

Return & Refund Policy | Hassle-Free Returns – Chitral Hive

Read Chitral Hive's clear and fair return policy. We accept returns for damaged, defective, or wrong items within 24 hours of delivery. Learn about our refund process and conditions.

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Our Commitment to Your Satisfaction

At Chitral Hive, customer satisfaction is at the heart of everything we do. We take great care in packing and delivering your orders, but we understand that issues can sometimes arise. Our return and refund policy is designed to be fair, transparent, and straightforward.

Please read the following policy carefully before placing your order.

When Can You Return a Product?

We accept return or replacement requests only under the following conditions:

•       The product arrived damaged during delivery

•       The product is defective or not functioning as described

•       You received a wrong or incorrect item

Time Limit for Return Requests

All return requests must be submitted within 24 hours of delivery. Requests received after this window cannot be entertained. We recommend inspecting your order immediately upon receipt.

Conditions for a Valid Return

•       The product must be unused and in its original packaging

•       A valid proof of purchase (order number or invoice) must be provided

•       Clear photos of the damaged, defective, or incorrect item are required

•       Food items (honey, dry fruits, etc.) are non-returnable unless they arrived damaged or were incorrectly sent

Non-Returnable Items

•       Used or opened products

•       Items damaged due to customer mishandling or improper storage

•       Sale or discounted items (unless they arrived damaged or incorrect)

Refund Process

Once your return request is reviewed and approved by our team, your refund or replacement will be processed. Here is what to expect:

•       Refunds are completed within 5–7 working days of approval

•       Refunds are issued via your original payment method or as store credit

•       You will be notified via email once your refund has been processed

Return Shipping

•       If the return is due to our error (damaged, defective, or wrong item), Chitral Hive will cover all return shipping costs

•       If the return is due to any other reason, shipping costs may be the customer's responsibility

How to Submit a Return Request

To initiate a return, please contact us within 24 hours of delivery with the following:

•       Your order number or invoice

•       Clear photos or video of the issue

•       A brief description of the problem

📧 Email: support@chitralhive.com | 🌐 Website: www.chitralhive.com